Refund policy
Welcome to DolceHaze!
Our Refund Policy outlines how we manage returns, refunds, and exchanges to ensure you are completely satisfied with our products and services.
1. Returns, Exchanges, and Cancellations
We want you to feel confident about your purchase. You may return an item within 30 days of receiving it for a refund or exchange. If you wish to cancel your order, please contact us as soon as possible. Orders canceled after 24 hours of purchase but before shipment will incur a 15% cancellation fee. Once an order has been shipped, cancellation requests will no longer be accepted.
2. Refund Process
To initiate a return or exchange, please email us at teamdolcehaze@gmail.com with your order details and the reason for the return. We will provide you with further instructions on how to proceed.
3. Eligibility
For a return or exchange to be eligible:
- The item must be unused and in the same condition as when you received it.
- It must be in its original packaging.
4. Non-Refundable Items
Certain items are not eligible for returns or refunds, including:
- Items that are damaged, used, or worn.
- Items purchased on sale or at a discount.
5. Shipping Costs
Please note that shipping costs for returning an item are non-refundable. You will be responsible for covering the return shipping fees.
6. Refund Timeline
After we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be issued to your original payment method within 40-50 working days.
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return or exchange, please reach out to us at:
Email: teamdolcehaze@gmail.com